monster pet supplies

has anyone had any dealing with them and if they got your order wrong,how did they handle it? iam having a little trouble with them,i ordered a bale of hay and the order came last tue's,they sent me straw instead,so it got picked up on the wed',i phoned them yesterday as iam still waiting for the hay and he said,i would get it yesterday or today and iam still waiting if it doesnt come tomorrow,iam going to have to go out and buy some,i cant belive ive ordered from 3 different companies the same bag of hay and 2 of the companies have sent the straw

So annoying. I've not heard of them but hope you get it sorted. I just had a similar problem with ordering my bunny food, but that was with Amazon.

they are really quick at delivery and they have been really nice on the phone but i just want my hay

And so do your buns, I imagine!

Not had any dealings with them yet, but was planning on giving them a go. Let me know how you get on. x

Never heard of them before the competition that they did on Facebook and they ignored my email twice that I sent about entering the competition so I certainly won't be dealing with them at all if they can't even bother to reply to emails

ive also sent them an email and they didnt reply to it ither Maysie

well its come today and iam not impressed,considering ive had 2 bags of this from other online stores,this is half the size of the other bags ive had and was only about £2 cheaper than the other places,so i dont think i will be ordering from them again

fall3n-ang3l wrote:ive also sent them an email and they didnt reply to it ither Maysie

well its come today and iam not impressed,considering ive had 2 bags of this from other online stores,this is half the size of the other bags ive had and was only about £2 cheaper than the other places,so i dont think i will be ordering from them again

I sent them two polite emails asking if there was any other means of entering their competition as there were lots of young people who wanted to enter who were not on Facebook including myself and they didn't even answer my emails.
I shall stick to the Hay Experts who we have always had great service from and petplanet who I use now and then.

I have bought loads of things from them via eBay and I've had no problems at all!!

Sorry to hear that your experience hasn't been so good

I ordered some tunnels for Annabelle (she loves tunnels) almost three weeks ago and still nothing....I called them last week to chase and they said someone would call me back and nothing......not happy.

oh great,ive ordered another bag of hay last night,they have 2 bales of hay which looks the same,so ive ordered the other bag to see if they is a difference,we will see if they send hay or straw hope you get th tunnels asap,snowflake loves her tunnels too

Ive just spoken to them and they were very nice and promised to get me some replacements out today. Ive ordered 4 and a little pop up tent so that I can add them to the two we already have and make her a maze....Im stupidly excited..........

I've never ordered from them but I'm not sure if I ever will now. I'm glad their customer service on the phone is good though.

I bet Annie will love her maze!! Jeeves loves tunnels too, but I cannot imagine Tigger enjoying a maze. Before she chewed the green corrugated snuggle safe bendy tunnel into oblivion, we used to bend it into a U and she refused to go through it, she only does tunnels she can see through to the other end!

Am I the only person who hasn't had a problem with them? If yes, I'm surprised! Nothing ever goes smoothly when me and OH are Internet shopping

I've ordered from them via eBay numerous time and I've actually been impressed by how quick they deliver!

fall3n-ang3l wrote:has anyone had any dealing with them and if they got your order wrong,how did they handle it? iam having a little trouble with them,i ordered a bale of hay and the order came last tue's,they sent me straw instead,so it got picked up on the wed',i phoned them yesterday as iam still waiting for the hay and he said,i would get it yesterday or today and iam still waiting if it doesnt come tomorrow,iam going to have to go out and buy some,i cant belive ive ordered from 3 different companies the same bag of hay and 2 of the companies have sent the straw

Was it actually labelled as straw? A couple of weeks ago we had a bale which looked like straw - very thick and stemmy. But when we checked, the man said it was definitely hay and that was just what this batch was like, and he managed to find us a bale which was slightly finer. I wonder if that is just what the cut was like on the grass they used...